Frequently Asked Questions
How do I book a stay?
Pick your apartment and dates on our Book page. Your booking is secured once you pay a 25% deposit within 24 hours. The balance is due on arrival at the latest.
What payment methods do you accept?
Orange Money, Wave, cash, bank transfer and credit/debit cards.
Is there a security deposit?
Yes: 100,000 F CFA (or €155 or $200), paid together with your booking deposit. We refund it after the check-out inspection, minus any damage or outstanding charges.
Is electricity included?
Water and gas are always included. For electricity, you pick one of two plans when you book:
- Electricity included: up to 5 kWh per day;
- Basic plan: electricity is at your expense.
What if there's a power cut?
No worries! The residence has a backup generator that powers every apartment.
What are check-in and check-out times?
Check-in is flexible: just let us know when you'll arrive. Check-out is by 12 noon.
Can I cancel my booking?
- Within 24 hours of booking: full refund.
- More than 7 days before check-in: 50% refund of the amounts paid.
- Less than 7 days before check-in: no refund.
If you booked through Airbnb or Booking.com, that platform's policy applies.
Is there Wi-Fi?
Yes, Wi-Fi is available in every apartment.
Is cleaning included?
Yes, every Monday, Wednesday and Friday. Depending on the length of your stay, we also provide soap, shampoo and a bath towel.
How many guests can stay?
Most of our apartments are one-bedroom places for 2 adults and 1 child. You'll find the exact capacity on each listing.
Can I smoke?
Our apartments are non-smoking, but you're welcome to smoke in the courtyard or on the balcony.
Where is the residence?
Résidence TIGA, Rue 27.02, 300 m from the East bus station in Ouagadougou.
Can I extend my stay?
Yes, depending on availability and with our approval. Just ask us!